Terms and Conditions for Maple Loom

Welcome to Maple Loom. These Terms and Conditions govern your use of our online platform and the services provided by Maple Loom. By accessing or using our services, you agree to be bound by these terms. Please read them carefully.

1. Acceptance of Terms

By accessing and using our website, purchasing products, participating in workshops, or engaging in any services offered by Maple Loom, you agree to comply with and be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.

2. Services Provided

Maple Loom provides a range of culinary craftsmanship services, including but not limited to:

• Custom cake design and creation.
• Baking and sale of traditional breads and organic pastries.
• Culinary workshops and classes.
• Event catering services.
• Sale of artisanal baking supplies.
• General information about our products and services.

3. Ordering and Custom Orders

• Product Availability: All products and services are subject to availability. We reserve the right to limit the quantities of any products or services that we offer.
• Custom Orders: For custom cake designs and catering, specific terms and payment schedules will be agreed upon separately via a custom order agreement. A deposit may be required to confirm custom orders.
• Accuracy of Information: You are responsible for ensuring the accuracy of all details provided for orders, including delivery dates, addresses, and product specifications.

4. Pricing and Payment

• Pricing: All prices for products and services are listed in Canadian Dollars (CAD) unless otherwise specified. Prices are subject to change without prior notice.
• Payment: We accept various payment methods as indicated on our website. Full payment is generally required at the time of order placement for most retail items and workshop bookings.
• Taxes: Applicable taxes will be added to the price of products and services as required by law.

5. Cancellations, Returns, and Refunds

• Perishable Goods: Due to the perishable nature of many of our products (cakes, breads, pastries), we generally do not offer returns or refunds once an order has been collected or delivered. Exceptions may be made in cases of demonstrable defects or errors attributable to Maple Loom.
• Workshops: Cancellation policies for culinary workshops will be clearly stated at the time of booking. Typically, a minimum advance notice is required for a full refund or rescheduling.
• Artisanal Supplies: Returns for non-perishable artisanal baking supplies may be accepted within a specified period, provided the items are in their original, unused condition and packaging.

6. Intellectual Property

All content on our online platform, including text, graphics, logos, images, product designs, and software, is the property of Maple Loom or its content suppliers and is protected by Canadian and international copyright and intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content without our express written permission.

7. User Conduct

When using our online platform or engaging with our services, you agree not to:

• Use the services for any unlawful purpose or in any way that violates these Terms and Conditions.
• Impersonate any person or entity or misrepresent your affiliation with any person or entity.
• Distribute viruses or other harmful computer code.
• Engage in any activity that interferes with or disrupts our services or the servers and networks connected to our services.

8. Disclaimer of Warranties

Our services and all products are provided "as is" and "as available" without any warranties of any kind, either express or implied. Maple Loom disclaims all warranties, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

9. Limitation of Liability

To the fullest extent permitted by applicable law, Maple Loom shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your access to or use of or inability to access or use the services; (b) any conduct or content of any third party on the services; (c) any content obtained from the services; and (d) unauthorized access, use or alteration of your transmissions or content.

10. Governing Law

These Terms and Conditions shall be governed and construed in accordance with the laws of the Province of British Columbia, Canada, without regard to its conflict of law provisions.

11. Changes to Terms

We reserve the right to modify or replace these Terms and Conditions at any time. We will provide reasonable notice of any significant changes. Your continued use of our services after any such changes constitutes your acceptance of the new Terms and Conditions.

12. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

Maple Loom

2478 Kensington Crescent

Kensington Avenue, Suite 3A

Vancouver, BC, V6H 3L2

Canada